Welcome to Coolhandle Website Hosting

New Coolhandle Web Site

Administrator — Mon, 15 Aug 2005 20:21:39 +0000

Welcome to our new web site! We hope you’ll find the new site incredibly useful as we’ve added more information about our hosting plans and additonal help sections. Please check out our new FAQ if you have any questions. Can’t find what you’re looking for? Try searching for it over on the left. If you have any feedback or suggestions, please contact us. You can also get the lastest news as an RSS feed.

New FAQ Entries

Administrator — Tue, 23 Aug 2005 19:45:57 +0000

With the new web site in place, we’ve started adding FAQ help entries. If you have any suggestions for information you would like to see on the site, please contact us and let us know.

Server Maintenance on Sunday October 23

Administrator — Fri, 21 Oct 2005 19:46:11 +0000

We will be performing system maintenance on Sunday October 23 starting at 9:00 pm EST. Web sites, the control panel, mail and FTP will be effected intermittently for approximately two hours.

Hurricane Wilma Update

Administrator — Wed, 26 Oct 2005 03:08:42 +0000

Please be advised that we will be slow in responding to support requests due to Hurricane Wilma. Only our customer service office is effected. Our servers are safely located in an offsite facility. We appreciate your understanding and patience during this time.

E-Mail Issues

Administrator — Sun, 08 Jan 2006 00:27:39 +0000

We are aware of the email issues and are working to resolve them.

Update:

We had to perform some hardware maintenance. The server is back up and should be functioning normally. We discovered an error in the filesystem that was fixed after a filesystem check. This was causing the mail server to store but not deliver mail. Since the mail server was technically still running, our monitoring software was unable to detect a problem. We are now using monitoring software that will detect these kinds of errors.

Mail Maintenance - Saturday April 21, 2007

Administrator — Sat, 21 Apr 2007 16:53:06 +0000

We have taken the mail server off-line in order to perform maintenance. The maintenance will take about 7 hours. The mail server should be back online by 9pm EST. We apologize for any inconvenience.

Update:

The maintenance program is taking longer than initially expected. We are estimating 3-5 more hours.

Mail Server Maintenance

Administrator — Wed, 16 May 2007 16:52:44 +0000

We have taken the mail server off-line in order to perform maintenance. The maintenance will take about 2 hours. The mail server should be back online by 3:00pm EST. We apologize for any inconvenience.

Update:

The maintenance program is taking longer than initially expected. We are estimating 3-5 more hours.

WINDOWS SERVER MAINTENANCE

Administrator — Mon, 27 Aug 2007 14:30:49 +0000

We have taken the Windows server off-line in order to perform maintenance. The maintenance will take about 2 hours. The Windows server should be back online by 1:00pm EST. We apologize for any inconvenience.

Update:

The maintenance program is taking longer than initially expected. We are estimating 2-5 more hours.

Email Setting change Required!

Administrator — Thu, 31 Jan 2008 08:53:31 +0000

We have just completed an upgrade to CoolHandle.

If you are experiencing any issues with sending or receiving email, please see below:

Please go to the account settings in your email program (ie, Outlook) and change the settings for your incoming mailserver.

Your incoming POP3 mailserver should now be mail.coolhandle.com.

If you are NOT using your ISP’s outgoing mailserver, you will need to change

your outgoing SMTP server to mail.coolhandle.com.

For those customers who are using an IP address for incoming mail:

Please use 64.39.19.208.

Thank you.

NEW WEBMAIL PORTAL

Administrator — Thu, 17 Jan 2008 20:27:46 +0000

Starting today – January 17, 2008 – all Customers who access Webmail to send/receive their mail will need to use the link above to access their email accounts.

We have upgraded the Email System to extend better functionality to our Customers.

Thank you!